Answers before you request service
Common questions
Booking and payment
Do I need to be there?
No. Most of our clients are not. You approve the Restoration from the photographs on your phone, and every care visit sends a report within the hour, with the gate latched in the last frame.
When is my card charged?
After we confirm your service, a card is kept on file. Nothing is charged for the Restoration until you have seen the before-and-after photographs and approved the work. On the program, the monthly care charge runs by autopay beginning in the month of the Restoration.
What does it cost?
The Restoration is $595 on approval as the first visit of the Always-Ready Grill Program, then $69 a month for twelve months and three automatic recurring care visits. On its own the Restoration is $795. Join the program within 30 days and $200 is credited to your year. Everything is on the program page.
How does the program renew?
The program runs for twelve months and renews annually. Each renewal year begins again with the Restoration, at the same price and with the same process.
Is there a contract?
Yes. The Always-Ready Grill Program is a twelve-month commitment and renews annually.
The work
What does the Restoration include?
We inspect and photograph the inside of every burner tube with a scope. Grates, flame tamers, and burners go into a heated soak. The firebox is steamed to bare metal. Every ignitor is tested, the regulator and valves are checked, and the gas connection is inspected. The stainless steel is polished with the grain. Every burner is lit and photographed before we leave.
What is a care visit?
An automatic recurring visit that protects the Restoration: grates and burners cleaned, the twelve-point inspection completed, everything tested and protected, and the report sent to your phone. Visits are timed to your calendar when you share it.
What if something is broken?
Anything failing is photographed and quoted before we touch it. Repair labor follows the flat rates on the price sheet, and parts are invoiced separately at suggested retail with the part named on your quote. You approve every repair first.
What is the grill-ready guarantee?
If you are enrolled in the Always-Ready Grill Program and your grill is not ready to cook, call or text us. We will be there within 48 hours at no charge. It covers ignition and operation when no quoted repair affecting the grill has been declined.
Do you use wire brushes or pressure washers?
No. We use no wire brushes, steel wool, or pressure washers. We use food-safe products and polish stainless steel with the grain, following manufacturer guidance.
Grills and appliances
Which grills do you service?
Built-in gas grills from Blaze, Lynx, DCS, Twin Eagles, Coyote, Alfresco, Hestan, Wolf, Viking, Fire Magic, Napoleon, and most other premium brands. Parts for common brands are carried in the van. Cart grills are welcome at the same rate; the Restoration is the same process.
Do you care for the rest of the outdoor kitchen?
Yes. Side burners, power burners, griddles, pizza ovens, vent hoods, smokers, outdoor refrigerators, and ice makers can be cared for alongside the grill. Each appliance is priced per visit after inspection and can be added to a single Restoration or included with automatic recurring care.
What if my grill is past saving?
We tell you, with the photographs. Replacement built-in grills are quoted with removal, drop-in, and haul-away, sourced through our dealer accounts for the brands your kitchen was built for, with the gas connection made by a licensed professional on our ticket.
Do you build or design outdoor kitchens?
No. We restore and care for built-in grills and the appliances beside them. If you need an outdoor kitchen built, we are happy to recommend people who do that well.
Where and who
Where do you work?
Across 30A: Inlet Beach, Rosemary Beach, Seacrest, Alys Beach, Watersound Beach, Watersound Origins, Seagrove, Seaside, WaterColor, Grayton Beach, Blue Mountain Beach, Gulf Place, Dune Allen, and Santa Rosa Beach. We also serve Miramar Beach, Sandestin, Destin, Carillon Beach, and Panama City Beach.
Do you work with property managers?
Yes. One monthly invoice, portfolio pricing by door count, the guest card at every grill, and every report copied to you. See the property managers page.
Are you insured?
Yes. Fully insured, and all gas work is performed by a licensed professional.
Request the Restoration
Submit your request in two minutes. We will follow up to confirm service, and nothing is charged until you approve the results.